Social tenants put at heart of housing decisions

The statutory consultation sets out the standards for landlords which will be the centre of how the TSA regulates social housing in England. The standards focus on six areas: tenant involvement and empowerment, home (including repairs and maintenance), tenancy (including allocations and rent), neighbourhood and community (including anti-social behaviour), value for money, and governance and financial viability.

So what will this mean for tenants?

* A greater focus on issues that matter the most them, such as repairs, tackling anti-social behaviour and affordable rents;
* More opportunities to have their say, to get in involved and hold their landlord to account;
* More feedback from the landlord, including an annual report setting out just how well they are doing against local standards that have been set to complement the national standards.

What can landlords expect in the future?

* More responsibility to work closely with their tenants to drive improvements;
* More flexibility about how they deliver their housing services in return for more accountability to their tenants and partners;
* A modern "co-regulatory" relationship with their tenants and the regulator where many of the activities necessary to regulate outcomes are undertaken by landlords with their tenants;
* To set out how they will meet the outcomes they are looking for, what targets they choose to agree with their tenants and how they validate and benchmark their performance.

Peter Marsh, Chief Executive, said: "In the new world of co-regulation, landlords will be expected provide opportunities that involve and empower their tenants and hold themselves to account for how they are delivering locally. We are proposing a significant reduction in red tape with the withdrawal of around 50 circulars and all good practice notes. In return we will expect landlords to be more transparent in their performance and make themselves more accountable to their tenants.

"Our clear shift from top-down targets to local accountability, coupled with applying the standards to all social housing providers – so that regardless of which social housing provider they rent from, all tenants will receive a similar standard of service in the future – represents the biggest shake up in housing regulation for decades. We are delighted that thousands of tenants and landlords have contributed to these plans which should make a lasting difference to the lives of more than eight million tenants in England."

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4 thoughts on “Social tenants put at heart of housing decisions

  1. JohnThorpe

    Another “suicide” initiarive by this Labour Government. This idea has almost certainly been dreamt up in the Communities and Local Government Department egged on by Citizens Advice and Shelter.
    This sort of Social Engineering just serves to alienate the private landlord. They cannot make the private landlord accept difficult housing benefit or socially demanding or anti-social tenants. So they continue to shoot themselves in the foot.
    In practice the Local Authoriries go for the soft underbelly of the landlord sector and make llife hell for them. The rogue landlord housing immigrants and other people with social problems get away with it because the tenant knows he is “getting what he has paid for” or he will end up in the street if he makes a fuss.

  2. Nick Blatcher

    As a social landlord myself I think I give my tenants a fair deal. However my properties are an investment & this sort of “enpowerment” on top of the other inititives I am having to bear will force me move my properties back into the private sector. The phrase “shooting themselves in the foot” comes to mind.

  3. Karen from Milton Keynes.

    Robert Napier particularly has stated that he is pleased with the wealth of experience of the people who are on his TSA Committee team on the work of improving the standards of social housing, and yet he fully disagrees with allowing the common folk who have previously been council tenants for a long time – who also have a huge wealth of experience first hand – to continue to go to the future TSA meetings after they have moved to private rent. He also allows council workers to decided who will be at those meetings or not.

    THIS IS in regard to the local ‘Community Wellbeing’ Manager’s decision to disallow me to the next TSA discussion meeting next Tuesday.

    That’s a double contradiction by Napier and that’s about the TSA AND not forgetting that the CW manager is Council, and not a council tenant so hence should not be the one to decide.

  4. Karen from Milton Keynes.

    Customer Satisfaction of Council Worker’s often overall attitude (rough thoughtless incapable awkward negative & rude).
    The Council Worker ‘conducting’ the last TSA meeting (of which I have been to do with all of them advertised) didn’t bring himself to write that down.
    And this is SO Important.

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