Category Archives: Organisations

Energy companies hit rock bottom for customer service

New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in an annual survey of the top 100 big brands.

Which! asked 3,621 UK consumers which companies are customer service champions and which brands just aren’t up to scratch. All of the Big Six energy companies languish in the bottom fifth of the table, with none of them scoring more than two stars for making customers feel valued.  Npower fares the worst with a customer score of just 57%, replacing Ryanair who came bottom of the table last year.  Second from the bottom is Scottish Power, with a customer rating of 58%, down from joint 62nd in 2013’s rankings.

The research also found that:

· First Direct came top of the table in our survey with a score of 87%. It achieved the full five stars for people feeling valued as a customer as well as its complaints resolution. It is joined in the top five by Lush (86%), John Lewis (83%), Lakeland (83%) and Waitrose (83%).

· Some of the big banks have a way to go to catch First Direct – Santander and NatWest were joint 70th with a score of 70%; Royal Bank of Scotland, HSBC and Barclays/Barclaycard all finished joint 60th with a score of 71%.

· Automated phone systems were ranked as the top customer service gripe (43%) with being passed around (37%) and annoying ‘hold’ music (35%) the other top irritations.

Richard Lloyd, Which? executive director said:

“The Big Six energy companies have now hit rock bottom for customer service and, with record high levels of complaints, it is clear just how far they still have to go to put things right for their customers.

“Good companies know the value of customer service, so it’s disappointing that some of our biggest firms seem to have a lot to learn about keeping their customers happy. This survey should be a wake-up call for the companies with the lowest customer scores.”

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Government expanding support to beat homelessness

Government departments have united to expand support for vulnerable people, Housing Minister Kris Hopkins and Communities Minister Stephen Williams said today (10 June 2014).

Over £65 million of funding from across Whitehall is being offered to councils and other organisations to tackle homelessness around the country. Continue reading

OFT fines three estate agents a total of £246,665

Three estate agents based in London, Northamptonshire and Cardiff have been fined a total of £246,665 by the OFT, for failing to comply with the Money Laundering Regulations 2007.

The Regulations are designed to prevent businesses from being used for money laundering or terrorist financing purposes and require regulated businesses to, for example, apply risk sensitive policies and procedures on the verification of customer identity, record keeping, training staff and reporting suspicious activity to the National Crime Agency. Continue reading

Broken energy market sparks new low in consumer satisfaction

The latest annual Which? energy company survey exposes a market that is falling short of its customers’ needs, as consumer satisfaction plummets and the biggest companies yet again fare worse than the smaller suppliers.

New Which? research reveals that the overall customer score for energy companies serving Great Britain has dropped from 49% last year to a new low of just 41%.  Continue reading

Merry Christmas and Happy New Year to all our readers

Thanks to you, Propertytalk Live! has enjoyed another hugely successful year and seen exceptional growth in the number of people visiting the site.

And that’s not all – the number following us on Twitter alone has soared past 21,000 which we think is phenomenal. Continue reading

We’re taking an Olympic summer holiday break

We would like to take this opportunity to wish all our readers an enjoyable summer.

Thanks to you, Property Talk Live has enjoyed another hugely successful period and seen exceptional growth in the number of people visiting the site.

And that’s not all – the number following us on Twitter alone has now exceeded 13,000, which we think is phenomenal.

Join us again on 20th August 2012 when we’ll be bringing you all the latest property news and stories.

 

 

 

 

Natural England begins second phase of uplands review

The independent review of upland evidence is being carried out in two parts and was launched last month with a request for contributions around three initial topic areas. The first phase will draw to a close on 20 July and the independent experts will begin to carefully consider the evidence in relation to each of the questions set out in the scoping document: (341kb).

Natural England is now inviting submissions of evidence for the second phase of the study which will cover:

- Determining environmentally sustainable stocking regimes on moorland
- Assessing the feasibility of restoring degraded blanket bog

The deadline for submissions is Continue reading

Chancellor urged to tackle £200bn infrastructure deficit

Councils and the property industry are working together to form ambitious partnerships that can support growth and create jobs. Together they have identified a number of ways in which government could help to get even more development schemes off the ground.

The key measures being called for are:

* Make it easier to pool public sector capital funding in a broad local area to allow for more coordinated infrastructure development;
* Allow councils to quickly bring forward and implement Tax Increment Financing powers to fund growth creating infrastructure (TIF allows the cost of building infrastructure to be Continue reading