In response to the continuation of Brandon Lewis MP as Minister of State for Communities and Local Government with responsibility for housing and planning David Orr, chief executive of the National Housing Federation, said: Continue reading
In its first year, over 19,000 people have signed up to Land Registry’s free Property Alert service.
The award-winning service provides an early warning of possible suspicious activity on someone’s property. Continue reading
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor customer service, with Npower finishing bottom for the first time in an annual survey of the top 100 big brands.
Which! asked 3,621 UK consumers which companies are customer service champions and which brands just aren’t up to scratch. All of the Big Six energy companies languish in the bottom fifth of the table, with none of them scoring more than two stars for making customers feel valued. Npower fares the worst with a customer score of just 57%, replacing Ryanair who came bottom of the table last year. Second from the bottom is Scottish Power, with a customer rating of 58%, down from joint 62nd in 2013’s rankings.
The research also found that:
· First Direct came top of the table in our survey with a score of 87%. It achieved the full five stars for people feeling valued as a customer as well as its complaints resolution. It is joined in the top five by Lush (86%), John Lewis (83%), Lakeland (83%) and Waitrose (83%).
· Some of the big banks have a way to go to catch First Direct – Santander and NatWest were joint 70th with a score of 70%; Royal Bank of Scotland, HSBC and Barclays/Barclaycard all finished joint 60th with a score of 71%.
· Automated phone systems were ranked as the top customer service gripe (43%) with being passed around (37%) and annoying ‘hold’ music (35%) the other top irritations.
Richard Lloyd, Which? executive director said:
“The Big Six energy companies have now hit rock bottom for customer service and, with record high levels of complaints, it is clear just how far they still have to go to put things right for their customers.
“Good companies know the value of customer service, so it’s disappointing that some of our biggest firms seem to have a lot to learn about keeping their customers happy. This survey should be a wake-up call for the companies with the lowest customer scores.”
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Government departments have united to expand support for vulnerable people, Housing Minister Kris Hopkins and Communities Minister Stephen Williams said today (10 June 2014).
Over £65 million of funding from across Whitehall is being offered to councils and other organisations to tackle homelessness around the country. Continue reading
Crisis has responded to pictures on Twitter of ‘anti-homeless people studs’ outside a new building in London.
Katharine Sacks-Jones, head of policy and campaigns at Crisis, said: Continue reading
Three estate agents based in London, Northamptonshire and Cardiff have been fined a total of £246,665 by the OFT, for failing to comply with the Money Laundering Regulations 2007.
The Regulations are designed to prevent businesses from being used for money laundering or terrorist financing purposes and require regulated businesses to, for example, apply risk sensitive policies and procedures on the verification of customer identity, record keeping, training staff and reporting suspicious activity to the National Crime Agency. Continue reading
The latest annual Which? energy company survey exposes a market that is falling short of its customers’ needs, as consumer satisfaction plummets and the biggest companies yet again fare worse than the smaller suppliers.
New Which? research reveals that the overall customer score for energy companies serving Great Britain has dropped from 49% last year to a new low of just 41%. Continue reading
Thanks to you, Propertytalk Live! has enjoyed another hugely successful year and seen exceptional growth in the number of people visiting the site.
And that’s not all – the number following us on Twitter alone has soared past 21,000 which we think is phenomenal. Continue reading
A Shelter investigation reveals ‘shocking’ conditions experienced by homeless families, as government figures show that 80,000 children in Britain will be homeless this Christmas.
For many this means emergency housing in B&Bs, where children face particularly difficult conditions. Continue reading
We would like to take this opportunity to wish all our readers an enjoyable summer.
Thanks to you, Property Talk Live has enjoyed another hugely successful period and seen exceptional growth in the number of people visiting the site.
And that’s not all – the number following us on Twitter alone has now exceeded 13,000, which we think is phenomenal.
Join us again on 20th August 2012 when we’ll be bringing you all the latest property news and stories.