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New consumer checklist for energy customers

It has information about your rights as an energy customer, the level of service you should expect, how to switch supplier and get the best deal, what to do and who to contact if something goes wrong and details on what additional help is available.
The checklist is published by Consumer Focus in collaboration with Ofgem and energy suppliers, as part of the watchdog’s statutory duties on energy issues. A detailed checklist is available on Consumer Focus’s ‘staying connected’ webpage and a shorter version will be sent to consumers alongside their bills next year.
Audrey Gallacher, Director of Energy at Consumer Focus, said:
 ‘Energy bills are a major worry for many consumers. Yet many people find the energy market bewildering and sometimes struggle to even find the basic information they want or need. This checklist is a new guide to help customers understand their rights and signpost people to the most helpful information for them. 
‘This is intended as an easy reference point that people can keep for future to help with switching, checking their rights and tackling any problems that may arise. We hope this checklist will be a useful tool to help customers to get the most from their energy firm and navigate their way around this complex market.’


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