Plans to help vulnerable households with water bills

Environment Secretary Caroline Spelman said:

“We know that some households are really struggling with their water bills, particularly in the South West where people are paying the highest bills in the country.

“Our plans will increase the help available for vulnerable households right across England, with special help for people in the South West who, through no fault of their own, are battling astronomical water bills during a difficult economic climate.”

Following the Budget commitment to look at how the Government can help households having trouble paying their water bills and households in areas with particularly high bills, such as the South West, the plans propose several options to help customers.

The proposed reforms include:

Enhancing WaterSure: This scheme helps vulnerable households who pay for their water via a water meter, by capping their bills at the level of the average bill for their water company. Under the new plans, bills would be capped at the national average metered bill if this is lower than the company’s average, with the cost met by the Government;

Guidance to introduce company social tariffs: This will provide extra help for those struggling to pay their bills by providing guidance for water companies on the design of tariffs, including which households should benefit, what level of cross-subsidy between households is fair and what concessions should be offered; and

Help for the South West: Consideration for options that could reduce the bills of all households in the region, alongside targeted assistance for low income households that struggle with their water bills.

Significant investment in infrastructure since privatisation, the rural character of the area and its low population density have made water bills in the South West the highest in the country.

The final policies will be included in the forthcoming Water White Paper.

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