“The committee has raised a number of issues including the high number of empty or ‘void’ houses. The MOD is unlike any other housing provider and manages around 20,000 family moves every year and it is necessary to keep a certain number of properties vacant to facilitate this. However, we accept that there is work to be done which is why I have set a target of reducing voids to 10 percent by 2012. We have already reduced voids from 21 percent in 2008 to less than 16 percent and aim to reach 15 percent by the end of this financial year.
“The report suggests that families are not being given enough information about properties when they are allocated to them. We too have identified this as an issue that needs to be addressed and are working to improve communication channels.
“I am pleased that the committee acknowledges the improvement in the reported performance of our maintenance contractors but we are not complacent and we continue to work with Modern Housing Solutions to improve the service our personnel and their families receive.
“The report rightly recognises both the size and challenge we face, and the huge effort we have made to improve the standard of Service Accommodation. I will now look at all the recommendations in the report in depth and provide a detailed response to the Committee in due course.”
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