Addressing care and support needs could be a thread across the framework, with a focus on tenancy management, allocations and involvement.
Marsh said: "Recently 45% of lettings made by housing associations were to people that could be considered vulnerable. Effective co-ordination between tenants, landlords and other stakeholders is key to ensuring that vulnerable tenants get the best service possible.
"Tenant focus is fundamental to the TSA. The best providers are responsive and accountable to their tenants, using a variety of methods and approaches to provide the opportunity for all tenants to be involved, to enable those with care and supported needs to have a say. People’s care and support needs change over their lifetime – one size doesn’t fit all."
Marsh also launched Housing 21’s report Building Choices Part 2: Getting Personal at the conference.
The report illustrates the importance of listening to older people to identify their needs and the role specialist housing providers have in achieving this.
Findings from the first stage of the National Conversation will be announced on Tuesday 9 June. TSA’s new regulatory framework will apply to all social landlords from April 2010.
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