‘Whilst it was unrealistic to expect any legislation immediately, the decision by the Housing Minister potentially leaves landlords and tenants exposed to the rogue element in the lettings sector, particularly so in relation to client money protection,’ said Mr. Hamer.
‘I will continue to contribute to the current debate amongst industry bodies seeking a joined up and consistent approach to redress along with clear standards of business, consumer protection and awareness being developed and I hope Mr. Shapps supports this approach.’
TPO has already submitted its lettings Code of Practice for approval by the Office of Fair Trading. ‘More than 7,500 letting agency offices have already adopted the standards in the TPO Lettings code but this still leaves many operating outside the scheme leaving consumers outside the scheme and without access to redress when things go wrong and complaints are not resolved,’ added Mr. Hamer.
‘Failing primary legislation, I would urge landlords and tenants to at least ensure they use a TPO member agent which gives them access to redress of up to £25,000 in any one case. They should also ensure they use a firm that is affiliated to a recognised trade organisation.’
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