Director of The DPS Kevin Firth explains: “We are committed to repaying deposits as quickly as possible, but unfortunately, some tenants are not keeping their contact details up to date – resulting in this large number of unpaid deposits. Once the tenancy has been registered with us, only the tenant can update their details, for security reasons.
“I must urge tenants to give us accurate and up to date information to ensure that their deposit money can be returned as quickly as possible at the end of the tenancy.”
The DPS has undertaken a review of its processes in order to make it easier to avoid deposits being held in limbo due to tenants not responding.
“The review highlighted that if we had either a mobile number or valid email address for the lead tenant from the outset, the number of deposits held in limbo would be dramatically reduced, providing a better service for both landlords and tenants,” Kevin Firth explained. “This is part of our continuous efforts to speed up the repayment process and reduce the number of outstanding deposits.”
In order to make a deposit repayment The DPS needs agreement from both the landlord / letting agent and the lead tenant, along with details of the correct payment method.
To further improve the successful scheme The DPS will be introducing the following changes to the on-line service:
– From 26th November, landlords will be required to provide either a UK mobile phone number or a valid email address for the lead tenant.
– One of these will be required as a minimum (both would be ideal). However, if tenants do not have any of this information then they should apply for a paper deposit submission form.
Early next year the DPS will also be introducing SMS text messaging to alert tenants when a deposit repayment has been initiated by their landlord or letting agent
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