TSA’s corporate plan puts tenants first

β€œIn being a champion for tenants and people in housing need, providers of affordable housing services need to meet or exceed the highest standards of organisational effectiveness and service delivery – and the current heightened risk to financial viability means there is no cause for complacency,” Chief Executive Peter Marsh said.

The plan sets out how the new regulator of social housing will work on setting standards from governance and viability through to repairs and maintenance and tenant engagement. Where providers fail to meet a TSA standard, enforcement action could be taken.

The plan also reports on how the TSA will examine the issues underpinning the development of the housing market through the introduction of greater choice in the services offered to tenants, between different landlords and in the sources of funding available to support capital investment.

The interim corporate plan for December 2008-March 2010 is now available. The plan, published a week after the TSA launched the largest ever consultation with tenants, was approved by the TSA board on the 20 January.

A three-year strategy for 2009-12 will be published later this spring.strong>

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