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Tenants remain ‘clueless’ about deposit protection

Eddie Hooker, Chief Executive, mydeposits.co.uk, said: "These figures are concerning because if a deposit is never protected, the tenant has to rely on the landlord’s goodwill to have their cash returned. A protected deposit gives tenants the chance to raise a dispute at the end of the tenancy if they feel their landlord has unfairly withheld it. It also gives tenants access to free and impartial dispute resolution.

"Some tenants seem to be ‘clueless’ about tenancy deposit protection. They need to be aware of what is happening with their money, you wouldn’t just hand £1000 over to a stranger without finding out what was going to happen to your money, why is a deposit any different? If in doubt ask your landlord or letting agent immediately."

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