The MoU will further strengthen joint working, setting out how the two organisations will work closely together.
Joint working will include the sharing of quarterly reports and statistics between the TSA and HOS, which will indicate themes of enquiries and complaints so that trends can be analysed.
TSA Chief Executive Peter Marsh said: "The Memorandum is a tangible demonstration of our shared goals and commitment to work together. It allows the TSA to draw upon the experiences of the Housing Ombudsman and, through the Ombudsman, those of tenants who have made complaints about landlords in gaining our better understanding of the performance of landlords."
Housing Ombudsman Mike Biles said: "I am pleased that we have been able to draw up a Memorandum that will enable staff in both organisations to understand which complaints can properly be considered by which of the two bodies. This means that residents’ complaints will be swiftly and efficiently allocated for appropriate treatment according to our respective customer care standards."
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