BPF launches complaint system for tenants and landlords

The BPF Assured Shorthold Tenancy agreement has been endorsed by the Plain English Campaign and sets a new benchmark of clarity in explaining the rights and responsibilities of landlord and tenant in every day language, rather than legal speak.

BPF chief executive Liz Peace said: "There is a hell of a lot of good work going on in the private rented sector, by various organisations and Government, to cast a new deal for tenants, which expunges the sector of those who bring its good name into disrepute and provides the climate in which good landlords can thrive.

"The Government is doing its part to support the sector as a positive housing option. However, we also felt we could be doing our bit to provide occupiers with greater reassurance that they will be treated fairly and hence the agreement and code we are launching today."

The initiatives are not only meant to help tenants, but landlords. The interactive web-based agreement, for example, can be accessed by any landlord free of charge.

Have your say on this story using the comment section below