Home builders delivering customer satisfaction

The survey also showed that more than three quarters (76%) of purchasers questioned in the 12 months from October 2007-September 2008 were satisfied with the overall quality of their home.

Stewart Baseley, Executive Chairman of HBF said: "Ensuring that customers are happy with their new homes is of crucial importance to homebuilders – especially in the current market.

"While being ever conscious that more needs to be done, we are pleased that our survey results show consistently high levels of achievement across all areas. When the results are looked at alongside other such surveys, they demonstrate that builders are building what customers want and doing it in a way that ensures satisfaction in the product."

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