• If you have been flooded contact your insurer for advice. Most offer 24-emergency helpline services to arrange for damage to be inspected and repairs to be carried out as soon as possible.
• If necessary, arrange for temporary repairs to be carried out to stop any damage worsening. Keep receipts, as these will be needed for any insurance claim.
• Check if it is safe to use electricity, gas and water supplies.
• Once flood water recedes, disinfect floors and furnishing. Where practical, leave doors, windows, and cupboards open. Where possible, keep rooms heated.
• Do not be in a rush to redecorate, as it can take some months for a property to fully dry out. Your home insurer can give you advice
• Do not do anything that puts you or your family at risk.
Nick Starling, the ABI’s Director of General Insurance and Health, said:
“Unwelcome events like this highlight why insurance is so important. Insurers know how traumatic and disruptive flooding can be. Their first priority will be to ensure that every claim is dealt with as quickly as possible, and they will be doing everything possible to help their customers recover.”
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