In the last week, over 1600 vulnerable households have been referred for free and discounted energy efficient central heating systems, draught-proofing and insulation.
Almost 800 households got advice on switching to cheaper fuel tariffs and around 700 households were given help to access all the benefits and tax credits they are entitled to.
The Scottish Government’s Home Energy Hotline 0800 512 012 begin_of_the_skype_highlighting 0800 512 012 end_of_the_skype_highlighting is open weekdays from 8am until 8pm and on Saturday between 9am and 5pm.
Visiting the Hotline’s Edinburgh advice centre today, Housing and Communities Minister Alex Neil paid tribute to the efforts of the energy experts who have manned the extended hour’s service during the freezing temperatures.
Mr Neil said:
"We want to ensure people are getting absolutely the best help and advice to keep their homes warm in the midst of the coldest temperatures for over fifty years.
"That’s why the Scottish Government’s Hotline is in place and we opened it evenings and weekends so everyone can call at a convenient time.
"I’m very grateful for the outstanding efforts of all our hard working staff who made sure thousands of people are getting the help they need."
Chair of Consumer Focus Scotland Douglas Sinclair said:
"As the big freeze continues and energy prices rise, consumers, especially those struggling to heat their homes, should use the Hotline to get help and advice on keeping warm and saving money this winter.
"It’s also an ideal time to check they are getting the best energy deal. An average saving of around £100 a year can be made by switching energy supplier, while many can save with their existing supplier just by changing tariff or paying by direct debit."
Have your say on this story using the comment section below